Fujiiryoki Cyber Relax Performance vs. Human Touch Novo XT Pro Plus

When purchasing a premium massage chair, most buyers spend hours comparing massage technology, features, and comfort. However, one of the most important considerations is often overlooked—the warranty.

A massage chair is a sophisticated piece of equipment containing motors, airbags, electronics, sensors, and moving mechanical components. A strong warranty can save hundreds or even thousands of dollars over the life of the chair and provides confidence that the manufacturer stands behind its product.

Let's compare the published warranty coverage for the Fujiiryoki Cyber Relax Performance and the Human Touch Novo XT Pro Plus.

Fujiiryoki Cyber Relax Performance Warranty

The Fujiiryoki Cyber Relax Performance includes a 3-year comprehensive manufacturer warranty that provides:

• Three years of parts coverage
• Three years of labor
• Three years of onsite service

Rather than separating the chair into different warranty categories with different expiration dates, Fujiiryoki provides a straightforward warranty that gives customers the same comprehensive protection throughout the entire three-year warranty period.

Human Touch Novo XT Pro Plus Warranty

The published Human Touch warranty for the Novo XT Pro Plus is structured differently.

Coverage is divided into multiple categories:

• 1 year of onsite service
• 2 years of parts coverage (except pads and liners limited to 1 year)
• 3 years on the structural frame

While the three-year frame warranty sounds impressive, it only applies to the chair's welded structural frame. After the first year, labor and onsite service coverage end, meaning customers may be responsible for service-related costs even if replacement parts remain covered.

Simplicity Matters

One of the biggest advantages of the Cyber Relax Performance warranty is its simplicity.

Instead of having to remember different expiration dates for labor, parts, and structural components, Fujiiryoki provides consistent protection for the full warranty period.

That means customers don't have to wonder:

• Is labor still covered?
• Will I have to pay for a part or service technician?
• Does this issue fall under structural coverage or parts coverage?

The answer remains straightforward throughout the three-year warranty period.

Real-World Value

Most warranty claims on massage chairs involve electrical components, motors, airbags, control boards, sensors, or other moving parts—not the welded steel frame.

While a long structural warranty can sound impressive in advertising, it is often the comprehensive coverage for the chair's working components that provides the greatest practical value to owners.

For many buyers, having labor, service, and major components covered for the same period can offer greater peace of mind than a longer warranty that primarily extends coverage on the frame alone.

The Bottom Line

Both manufacturers offer warranties intended to protect consumers against manufacturing defects, but they take very different approaches.

Fujiiryoki Cyber Relax Performance

• Simple 3-year comprehensive coverage
• Three years of parts
• Three years of labor
• Three years of frame

Consistent protection throughout the warranty period

Human Touch Novo XT Pro Plus

• 1 year in-home service
• 2 years of parts coverage (except pads and liners limited to 1 year)
• 3 years on the structural frame
• Limited protection throughout the warranty period

When investing in a premium massage chair, it's important to look beyond the advertised warranty length and understand exactly what remains covered each year. A warranty that continues to protect the chair's major working systems with labor and onsite service can provide significantly greater long-term value than one where coverage becomes increasingly limited over time.

Before purchasing, consumers should review the manufacturer’s complete warranty terms to understand exactly what is—and is not—covered. The information in this article is current as of July 9, 2026, and was taken directly from the manufacturers’ websites.